Cochrane Toyota + Tacoma Town in Cochrane, AB Open now

Reviews about Cochrane Toyota + Tacoma Town

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  2020-01-30, by Dallas Coppens
  The upfront sales staff are Super nice and super helpful, however the behind the curtain logistics of this dealership are absolutely deplorable. I purchased a vehicle in mid October, with delivery slated within 2-3 weeks. After 5 weeks of waiting, I was told the car would take another 3 weeks-ish (That is 8 weeks in total for those who are counting - 5 weeks later than promised). At this point I had no vehicle as I had sold my old one in that anticipation that the new one would have been ready. After many false promises were made, I decided it was time to walk away. I requested my deposit back ($500), but they flat out refused to refund the money, even though they were unable to fulfill their end of the contract and obligations. There was nothing stopping the pattern continuing of 2 more weeks, etc. etc. Pretty soon I was going to have a brand new 2018 vehicle by maybe 2019 I was told that since the car was super rare there was nothing they could do. Feeling defeated I tried one last ditch effort to see if I could get the car I wanted faster from another dealership. Low and be hold - 2 other dealerships in Calgary had a total of 5 in stock. I was able to pick up my vehicle in 2 days. Had I known at the time that the vehicle I purchased in Mid-October wouldn't arrive till the end of December, I would have never signed any contract.....And I am still waiting on any type of response from the dealership. If you are looking to purchase a vehicle that needs to be ordered, do yourself a favor and go somewhere else!